Terms of Service

Last updated: January 2026

Acceptance of Terms

By accessing and using the lumisfera website (lumisfera.world) or engaging our CRM implementation services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these terms, please do not use our website or services. These terms apply to all visitors, users, and clients of lumisfera.

Company Information

lumisfera Ltd is a limited company incorporated in Cyprus with registration number HE917358. Our registered office is located at Ledra Street 48, Paralimni, 5288, Famagusta District, Cyprus. We specialise in enterprise CRM implementation strategy and related consulting services.

Services Description

lumisfera provides professional CRM implementation and consulting services, including but not limited to:

• CRM strategy development and planning
• Platform selection and evaluation
• CRM system implementation and configuration
• Data migration and system integration
• User training and change management
• Ongoing support and optimisation

Specific service details, deliverables, timelines, and fees are outlined in separate service agreements or statements of work executed between lumisfera and individual clients.

User Obligations

When using our website and services, you agree to:

• Provide accurate and complete information when requested
• Use our services only for lawful business purposes
• Respect the intellectual property rights of lumisfera and third parties
• Not attempt to gain unauthorised access to our systems or networks
• Not use our services to transmit harmful, offensive, or illegal content
• Comply with all applicable laws and regulations
• Maintain the confidentiality of any login credentials or access information

Intellectual Property

All content on the lumisfera website, including text, graphics, logos, images, software, and other materials, is the property of lumisfera Ltd or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from our content without our express written permission. Our proprietary methodologies, frameworks, and consulting materials remain the intellectual property of lumisfera even when adapted for specific client implementations.

Client Data and Confidentiality

We understand the sensitive nature of business information shared during CRM implementations. lumisfera maintains strict confidentiality regarding all client data, business processes, and proprietary information. We will not disclose confidential information to third parties without explicit client consent, except as required by law. Detailed confidentiality provisions are typically included in separate non-disclosure agreements or service contracts.

Payment Terms

Payment terms for our services are specified in individual service agreements or invoices. Generally, payment is due within 30 days of invoice date unless otherwise agreed. Late payments may incur interest charges as permitted by law. We reserve the right to suspend services for accounts with overdue payments. All fees are exclusive of applicable taxes, which are the responsibility of the client.

Limitation of Liability

To the maximum extent permitted by law, lumisfera Ltd shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities, arising from your use of our website or services. Our total liability for any claims related to our services shall not exceed the fees paid by the client for the specific services giving rise to the claim. This limitation applies regardless of the legal theory on which the claim is based.

Warranties and Disclaimers

We provide our services with reasonable skill and care in accordance with industry standards. However, we make no warranties that our services will meet all client requirements or be error-free. The website and services are provided "as is" without warranties of any kind, either express or implied. We disclaim all warranties, including merchantability, fitness for a particular purpose, and non-infringement, to the extent permitted by law.

Indemnification

You agree to indemnify and hold harmless lumisfera Ltd, its directors, employees, and agents from any claims, damages, losses, or expenses arising from your use of our services, violation of these terms, or infringement of any third-party rights. This indemnification obligation survives termination of these terms and any service agreements.

Governing Law

These Terms of Service are governed by and construed in accordance with the laws of Cyprus. Any disputes arising from these terms or our services shall be subject to the exclusive jurisdiction of the courts of Cyprus. If any provision of these terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.

Termination

Either party may terminate a service agreement in accordance with the termination provisions specified in that agreement. We reserve the right to suspend or terminate access to our website for violations of these terms. Upon termination, all rights and obligations shall cease except for those that by their nature should survive, including payment obligations, intellectual property rights, and confidentiality provisions.

Force Majeure

lumisfera shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, labour disputes, or government actions. In such events, we will make reasonable efforts to minimise delays and notify affected clients promptly.

Modifications to Terms

We reserve the right to modify these Terms of Service at any time. Updated terms will be posted on our website with a revised "Last updated" date. Continued use of our website or services after changes are posted constitutes acceptance of the modified terms. For material changes affecting existing service agreements, we will provide reasonable notice to affected clients.

Severability

If any provision of these Terms of Service is held to be invalid, illegal, or unenforceable, the validity, legality, and enforceability of the remaining provisions shall not be affected or impaired. Any invalid provision shall be deemed severed from these terms.

Contact Information

For questions about these Terms of Service or our legal policies, please contact us: